Frequently Asked Questions
What is the mask made of?
Materials: 100% Cotton and Kona Cotton solids certified by Oeko-tex Standard 100, nylon elastic adjustable ear straps, flexible nose wire.
What's the reason of owning a face mask?
MaskEra's proper fitting face mask provides the wearer a necessary tool in protecting their well-being against the rising number of pollutants in our environments. Due to the current global situation, face masks provide the wearer and their immediate surroundings to be less susceptible to any transmission.
What does your face mask protect you from?
MaskEra face masks prevents against airborne particles, allergens, dust, biologics, and other airborne contaminants. Face masks are designed to protect the wearer of the mask only. For extra coverage we recommend adding a surgical mask between you and the mask and/or adding a carbon filter. Fabric face masks do not prevent you from contracting COVID-19. Remember to practice proper hygiene for your safety and for those around you.
How do I care for my mask?
We recommend warm hand wash and hand dry upon receiving mask then wash again every 5-7 days depending on how often you us it. Use detergent or a mild soap and gently rub both sides of the mask until clean. Rinse thoroughly and hang to dry before use.
When will my mask be shipped and when should I expect it?
Please allow 1-2 days for processing and allow 5-7 days for shipping.
How long will the mask last?
Generally people will replace their mask each year although in environments with poorer air quality, it's recommended to replace the mask every 5-6 months or when noticeably worn out.
Where can I get more carbon filters?
PM 2.5 activated carbon filters can be purchased through our affiliate Amazon store or 3rd party sites. Though not required, filters are recommended for an added layer of protection from airborne particles and from places with an increased compromised surrounding.
Can I return my mask?
Due to the nature of product use, all sales are final.